Terms and Conditions / Refund Policy

xjurnal.com is an international journal publication website indexed by Google Scholar and Scopus. All activities and rules directly related to this website will be fully governed by the terms and conditions below.

In an unspecified time the terms and conditions will change. Your use of this website is subject to any changes that are part of the agreement and the terms are subject to changes that exist without an agreement.



Customers first select the service they want to click on “Buy/add to cart”
After the order is added to the shopping cart, the customer can choose to add to the order or Checkout for further processing
In the checkout process, customers are asked to login first or create a new registration.

Then the customer must follow the 3 checkout steps as follows:

– Create a Customer ID and Billing Statement Address.

– Choose a payment method: Customers are asked to choose a payment type

– Confirm Order : Customers are asked to agree to the terms that apply at xjurnal.com.



To provide convenience and certainty for customers in conducting transactions on xjurnal.com, we are currently implementing an online payment system through Midtrans. Midtrans is an electronic wallet that is equipped with a credit card link feature and electronic money or cash wallet. All transactions will be served in Indonesian Rupiah. Midtrans ensures that your payment process is secure with the Secure Sockets Layer (SSL) protocol. SSL provides complete security for every customer and the freedom to do online transactions without worrying about the possibility of credit card information being stolen.


With Midtrans buyers will be provided with several payment methods:


  1. GoPay
  2. QRIS

Bank Transfer;

  1. BNI VA
  2. BRI VA
  3. Mandiri Bill
  4. Permata VA

The buyer then completes the payment and if the payment transaction has been successfully carried out, we will send a payment receipt via electronic mail (e-mail) listed in the buyer’s personal data within a maximum of 1 (one) day when the payment process is complete.



Invoice is a valid proof of transaction as proof of order and purchase and as a reference for your purchase reference.

You are encouraged to keep invoices of each of your purchases which may come in handy after purchase and as evidence to claim some items under warranty.



 Before submitting a request for goods, please note the following:

We will ensure that the services we will processed are in accordance with the order you requested;
services accompanied by a warranty card that lasts for a certain period of time;
Returns of services that occur outside of the purchase problem resolution agreement agreed by both parties are not the responsibility and part of our service. We are not responsible for the services you return because the services are already your responsibility.


Policy The policy for the services you have purchased applies to the following conditions:

Cancellation of orders (cancellation) is canceled unilaterally if:

You have not made a payment within 3×24 hours after ordering or at the customer’s request.
We have not received your payment.
The valid date on the invoice for the order has expired

In addition to the policies above, negotiations can be reached via support email and we will study the case and provide an answer immediately.



We at xjurnal.com take your privacy very seriously. We believe that electronic privacy is critical to the continued success of the Internet and online shopping. We believe that this information is only and should be used to help us provide a better service. That is why we have put in place a policy to protect your personal information.



In general, when you visit our website at xjurnal.com and access information, you will remain anonymous. Before we ask you to fill in any information, we will explain how this information will be used. We will not share your personal information with other companies or individuals without your permission. Some parts of our website require registration to access them, although usually all that is asked for is an e-mail address and some basic information about you.

There is a section where we will ask for additional information. We do this to better understand your needs, and provide you with services that we believe may be of value to you. Some examples of website information we need such as name, email, home address, and personal info. We give you the opportunity to opt-out of receiving material information from us.



We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take reasonable steps to protect it, such as encrypting your card number. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are only used for payment processing and are not stored for marketing purposes.

We will not share your personal information with other companies or individuals without your permission. We ensure that your order process is safe with the Secure Sockets Layer (SSL) protocol where SSL provides every customer with complete security and the freedom to shop online without worrying about the possibility of credit card information theft.



This Site uses cookies to identify a user’s session on the Website and thus offers continuity as members move around the site. Cookies are only used on the Site to store non-critical data. Cookies are pieces of information from a site that will transfer to your computer’s hard drive for record keeping purposes.

Cookies allow websites to maintain user information across connections. Cookies are small strings of characters that are used by many sites to send data to your computer, and in certain circumstances, to return information to the website. Cookies only contain information that members volunteer, and they do not have the ability to infiltrate a user’s hard drive and steal personal information. The simple function of cookies is to help users navigate the website with as few obstructions as possible.



This site has security measures in place to protect the loss, misuse and alteration of information within our control. These measures include basic and complex data protection methods, in the offline storage of certain information and securitizing our database servers. This site provides an option for visitors to delete their information from our database to not receive future information or to no longer receive our services.



The development and improvement of our services cannot be separated from your input. If you want to give feedback, suggestions, or messages, you can contact our customer care at office@xjurnal.com.



We will process the payment confirmation form on the day and time of operation which is Monday-Friday 08.00-17.00, and Saturday 08.00-12.00.